Return and Refund
Eligibility for Returns:
You may return most new, unopened items within [30] days of delivery for a full refund.
Items must be in their original packaging and condition.
Certain products, such as [personalized items, digital downloads, or clearance items], are not eligible for returns.
1.2 Initiating a Return:
To start a return, please contact our Customer Service team at [lasarmani128@gmail.com] or [0309-2262222] with your order number and reason for return.
You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
1.3 Return Shipping:
You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
2.1 Processing Time:
Once we receive and inspect your returned item, we will process your refund within [7-10] business days.
Refunds will be issued to the original payment method used at the time of purchase.
2.2 Non-Refundable Items:
Shipping costs and any expedited shipping fees are non-refundable.
Items returned without an RMA number may not be eligible for a refund.
2.3 Exchanges:
If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order separately.
3. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within [7] days of delivery. We will provide instructions for returning the item and arrange for a replacement or a full refund.
4. Contact Us
For questions about returns or refunds, please reach out to us at [lasarmani128@gmail.com] or [0309-2262222].
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will apply to orders placed after the effective date of the revised policy.